How to Grant XPO Access to My Client Center (MCC) Account

The purpose of granting XPO access to your MCC account is to give you full access to XPO features, including: 

1. Creation of Google Search/Adwords ad accounts using XPO
2. Google Search/Adwords page management
3. Syncing of campaigns from Google Search/Adwords to your XPO accounts
4. Syncing of Google Search/Adwords audiences

Instructions

• To grant Knorex admin access to your MCC account, you must send your MCC ID to your Knorex Account Manager to request access.
• Once your Account Manager sends a request to your MCC account, click Accept to grant the access request to "Knorex".

• Your MCC access to XPO will be completed within an hour from the time you grant the above access.

• To check the successful completion of these steps, you can go to your XPO Adwords Account Management dashboard and find the MCC account synced to XPO.

Troubleshooting - Common Errors and Solutions

ERROR MESSAGE #1: "You have reached the maximum number of managers." 

EXPLANATION: You are getting this error message because each manager account can only have 1 manager linked to it. 

SOLUTION: To resolve, either:

• Unlink the existing manager account and link Knorex Manager, or
• Link each of the Google Ads accounts directly to XPO.

ERROR MESSAGE #2: Encountering the following error message: "The client would be linked more than once in hierarchy." is shown.

EXPLANATION: You are getting this error message because an individual ad account has been linked instead of a parent MCC.

SOLUTION: Remove Knorex access at Account Level before linking to MCC Account.