FAQs - XPO Designer

1. How do I change the content/image in a slider?

You can edit it by using the Manage Feeds option in XPO Designer.

2. How can I add/delete the destination in the booking mask?

You can add/ delete a property in the booking dropdown by using the Options feature.

 

3. How/where can I insert UTM tags?

You can insert UTM tags using XPO Curator. Once you have added a feed in XPO Curator, there will be an option provided to add UTM tag(s). For more details, please refer to How to add third-party tracking pixel to feeds for more detail.

4. How can I create an ad in two languages?

You will need to create 2 separate campaigns, one for each language. Each campaign will have its own set of creatives and feeds in the respective languages.

5. Can I use the same UTM tag for two different ad sizes (e.g. 300x250px and 300x600px) assuming that both ads use the same feed?

Yes, you can use the same UTM tag for both ad sizes unless you require separate tracking for each one.

6. What are the setting requirements to execute a booking mask?

The booking platform generates a unique session ID prior to redirecting to the results page, preventing us from making requests to your results page. If there are restrictions on your booking domain requests, please grant us access so we can call the results page from our end. Our goal here is to make a call to your booking page with specific parameters from the banner. Alternatively, you can provide us with a deep link URL.

7. Can we use an existing creative design for new templates? Is there an option to load a template onto an existing viewpoint?

Unfortunately, we don't currently support that feature.

8. Will the images be edited when the viewport sizes change?

Images uploaded from one viewport to another will remain identical, as image resizing will not be applied. However, it is advisable to load a different set of images in accordance with the viewport so it looks good in the BD.

9. Can I resize the ad once I have created it?

No, resizing the ad is not possible, as it would affect the ad tag. You must specify the proper size and the corresponding campaign information before creating the ad.

10. Will the ad size change if I zoom out/in?

No, by zooming in or out, you will only change the viewing size of the browser. The size of the ad itself remains the same.

11. Can I use the same/existing template for different viewport/sizes?

XPO does not currently support this feature, but we have included it in our product roadmap.

12. Does XPO support the auto-rotation of tabs?

Yes, XPO supports this feature. 

13. What is the sequence/order of tab rotation?

The tabs auto-rotate in sequence. Thus, the next time a visitor accesses the page, the next tab will be displayed first. 

14. What happens if a video is playing in one of the tabs? Will the tab rotation stop?

No, it will keep rotating unless users hover their mouse over the video.

15. Does XPO support the map feature?

Yes, please refer to Map Content.

16. Can a GPS feature be used in XPO's map component?

Yes, provided the users are using updated browsers (e.g., IE10 & above, latest versions of Chrome, Firefox, and Safari) and have granted permission for GPS to be used within the browser. Additionally, XPO can derive the location information from the user’s IP address, although the granularity and accuracy will not be as precise as GPS coordinates.

17. Does XPO support the countdown clock feature?

Yes, we support that feature.

18. Does the clock support fade-out transitions?

No, not at this time. 

19. How can I change the color of the clock?

You can change the clock color by adding a background color.

20. How can I add transitions?

This feature is not supported at this time.

21. Does XPO support the requirements to execute a Booking Mask?

Unfortunately, we can't access your results page because your booking platform uses a unique session ID for each booking. 

22. Will the rotation change if the portrait/ landscape is not chosen?

It depends, it may change according to the maximum width size being set in the viewport. For adaptive ad, it is advisable to set the landscape/portrait orientation for each viewport design.

23. How to create dynamic content without slider/scrollable content?

Currently, dynamic content can only be created using a Slider, Scrollable Content or Video List.

24. Why do I see "..." appearing in the text on the slider?

This happens when the text box is too small to display all the content. To resolve this, go to the layer panel of Designer, select Feed Container and choose Text/Title. Resize the text box or text size to ensure all content is visible.

25. How can I fit images to frame in dynamic content?

In the layer panel of Designer, select Feed Container and choose Image. Under the Style option (in the right panel), set the Fit to Width, Height or Automatic.

26. Why can't I see some of the images that I added in Designer?

Check the layer panel, other layers/components may be blocking the image. Re-arrange the image layer to the top to resolve the issue.

27. How do I clone an adaptive design (of the same target size)?

You can go to XPO > Dashboard > Design Creative and select the design you would like to clone and click on Clone. The new ad will appear as the selected ad when you open the new ad in Designer.

28. How do I install or use a new/custom font? Does XPO support custom fonts?

On XPO Designer, at top-left corner, there is an option called Font, click on New. XPO only accepts OTF & TFF File. It will appear as a part of selection on Font family after installation.

29. How do I add an animation transition effect?

In XPO Designer, click on the Font option in the top-left corner, then click on New. XPO accepts OTF and TFF file formats. The custom font will appear as part of the font family selections after installation.

30. How do I hide the component from the Design panel?
Simply de-select the   icon on the layer panel to hide components from appearing in the Design panel. Please note that this does not hide the component from the Preview.

31. How do I hide a certain item from showing on the Preview panel?

In the Component option panel (located on the right), navigate to the General option. You can check the box to hide items; unchecking it will ensure the item remains visible.

32. Do I need to re-create Dynamic ads for different viewports in an adaptive design?

No, you can copy all layers and paste them into a different viewport. Just make sure to rearrange the components to fit the new screen size appropriately.

33. I cannot find the Component option. Where is it located?

You might have selected the wrong layer. Please re-check your selected layers to find the Component option.